AptPay Canada Code of Conduct Complaint Handling Form

If you are a merchant doing business in Canada and have a complaint pertaining to the Code of Conduct for the Credit and Debit Card Industry you may file a complaint through a variety of channels:

email
calling our toll free number at 1.866.770.2194
Completing the form below and clicking Submit

Name

Merchant Account Number

Merchant Business Name

Merchant Address

Phone Number

Email

The policy element of the Code of Conduct that the complaint pertains to:

Please select all that apply

Policy Element 1- Transparency and disclosurePolicy Element 2 — Notice of fee increases or new feesPolicy Element 3 - Cancellation of contractPolicy Element 4 — No obligation acceptancePolicy Element 5 - Discounts for methods of paymentPolicy Element 10 - Negative option acceptancePolicy Element 11 - Contactless paymentsPolicy Element 12 - Cancellation and renewal terms and conditionsPolicy Element 13 - Dispute resolution process

Complaint Details